*Shipments are sent with Loomis or Indie Food Express. Rural and PO Box addresses are shipped via Canada Post. We cannot ship refrigerated items to rural or PO box addresses. No tracking info is provided. You will receive an email notification when your order is packed and ready to ship. Should any breakage occur, please let us know via email so we can process a replacement or refund. Due to the limited nature of some of our products we may not be able to provide an exact substitute.